You get a flood of messages from friends and family. It looks like your email or social media account might have been taken over. What do you do? For starters, make sure your security protections are up-to-date, reset your password, and warn your friends. But install security software only from reputable, well-known companies.
1. Run Your Antivirus Program
Federal Trade Commission
If you notice unfamiliar activity on your Google Account, Gmail, or other Google products, someone else might be using it without your permission. If you think your Google Account or Gmail have been hacked, follow the steps below to help spot suspicious activity, get back into your account, and make it more secure. Go to the account recovery page , and answer the questions as best you can. These tips can help. With 2-Step Verification, you sign in with:. This is important if you:. If you think your account has suspicious activity, you might need to remove harmful software.
Emails hacked by cybercriminals is a gold mine for personal data and access to all your other accounts. Considering we link everything from online banking to federal taxes with our emails, recovery from a hack is extremely time sensitive. According to the Radicati Email Statistics Report , the number of worldwide email users is set to reach almost 4. What's more, the report predicts that users will collectively send and receive billion messages a day, up from an average of billion in The ubiquitous nature of email combined with its continued growth makes your accounts a tempting target for hackers. If you become the victim of a hacked email account, here's what you need to do to remedy the situation. As noted by the FTC's guide on hacked email, the first thing you should do if your account gets hacked is to run an end-to-end antivirus scan. Skip the "quick scan" setting in favor of a deep scan to identify and eliminate not only all forms of malware including Trojans , spyware , and keyloggers that could be tracking your keystrokes even after the hack has been identified and potentially unwanted applications.
If your account has been hacked it means that someone stole your password and might be using your account to access your personal information or send junk email. Follow the guidance in this section in sequential order to recover your account. Make sure you remove viruses and malware from your PC before you change your password. To reset your account using your phone or another PC, go to account. If you have a good antivirus program installed, make sure it's up to date and then do a full scan of your system. If you don't have an antivirus app installed on your PC, Microsoft offers some solutions if you're running Windows 7, Windows 8. If you're running Windows 7, you can download and install Microsoft Security Essentials. If you're running Windows 8.